Terms and Conditions

Welcome to The Essential Meals. By accessing or using our services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General Information

  • The Essential Meals is a premium homemade meal delivery service operating in Kuwait.
  • These terms govern your use of our website, products, and services.
  • By placing an order, you confirm that you have read, understood, and agreed to these terms and conditions.

2. Ordering

  • Orders can be placed through our website.
  • All orders are subject to availability. In case an item is unavailable, we will notify you and provide alternatives or issue a refund if payment has been made.
  • Orders cannot be modified or canceled after the food has been prepared or dispatched.

3. Pricing and Payment

  • All prices listed on our website are in Kuwaiti Dinars (KD).
  • We reserve the right to change prices at any time without prior notice. However, you will be charged the price listed at the time of placing your order.
  • Payment must be completed at the time of order placement via the payment methods available on our website.

4. Delivery

  • We currently deliver to locations within Kuwait only.
  • Delivery is available from 10:00 AM to 12:00 Midnight. Orders placed after this time will be processed the following day.
  • While we strive to deliver within 1-2 hours, delivery times may vary due to unforeseen circumstances.

5. Refunds and Replacements

  • Refunds or replacements will only be provided in accordance with our Refund Policy. Please refer to the Refund Policy for more details.

6. Food Quality, Allergies and Dietary Restrictions

At The Essential Meals, we take utmost care to prepare our meals with fresh and high-quality ingredients. However, we cannot guarantee the absence of allergens in our meals, as our kitchen handles ingredients such as nuts, dairy, gluten, and other potential allergens.

  • We prepare meals with the highest standards of care and quality. However, we cannot guarantee the absence of allergens in our meals. All ingredients are included on the product page.
  • It is your responsibility to check of any allergies or dietary restrictions when placing your order. Ingredients are listed on each product page.
  • By placing an order, you acknowledge that The Essential Meals is not liable for any allergic reactions or health issues that may arise from consuming our meals.
  • We strongly advise customers with severe allergies to exercise caution and reach out to us with any concerns before ordering.

7. Use of Website

  • You agree to use our website for lawful purposes only.
  • Any unauthorized use of our website, such as attempts to disrupt or damage its functionality, is strictly prohibited and may result in legal action.

8. Liability

  • While we take every precaution to ensure food safety and quality, The Essential Meals will not be held responsible for any adverse reactions resulting from consumption of our meals if dietary or allergy information has not been communicated to us in advance.
  • We are not liable for delays or failures in delivery caused by events beyond our control (e.g., traffic, weather, technical issues).

9. Changes to Terms

  • We reserve the right to update these terms and conditions at any time without prior notice.
  • Changes will be effective immediately upon posting on our website.

10. Contact Us

For any questions or concerns, please contact us at:
Email: info@theessentialmeals.com

Thank you for choosing The Essential Meals. We are committed to providing you with exceptional service and delicious, high-quality meals.