Refund Policy

At The Essential Meals, we take pride in delivering fresh, premium homemade meals to our customers. Your satisfaction is our top priority, and we are committed to ensuring you have the best experience with us. Please review our refund policy below.

Refund Eligibility

Refunds or replacements may be considered under the following circumstances:

• Incorrect Order: If the items delivered do not match your order.
• Damaged or Poor Quality: If the meals delivered are damaged or do not meet our quality standards.
• Non-Delivery: If your order is not delivered within our delivery timeframe and no communication has been made to inform you of a delay.

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• If the customer provides incorrect delivery details.
• If the customer is unavailable to receive the order at the provided address during the agreed delivery time.
• If the order is canceled after the food has already been prepared or dispatched.

Refund Process

1. Report the Issue:
   To request a refund, please email us at info@theessentialmeals.com within 24 hours of receiving your order. Include the following details:

   • Order number
   • Description of the issue
   • Photos of the item (if applicable)

2. Review and Resolution:
   Once we receive your email, our team will review your request and respond within 2 business days. If your request is approved, you can choose between:

   • A full refund to your original payment method.
   • A replacement meal, delivered at no additional cost.

Cancellations

• Orders can be canceled up to 30 minutes after they are placed.
• If an order is canceled after the food has been prepared, refunds may not be available.

Thank you for choosing The Essential Meals. We are committed to resolving any concerns quickly and ensuring your satisfaction with every order. If you have further questions, feel free to contact us at info@theessentialmeals.com.